As a leading Insurance Brokerage in the UAE with a track record spanning decades, we are dedicated to handling our clients’ feedback and concerns with utmost care. Our team consists of industry experts who are adept at efficiently managing and resolving complaints, aiming for the most favorable outcomes.

We’ve streamlined the process!

We acknowledge that filing a complaint and waiting for a response can be a hassle. Now, you can submit a complaint with just a simple click.

Our commitment to you:

We guarantee a response to your complaint within two business days of receiving your formal grievance. You will be assigned a dedicated team member who will serve as your main point of contact until your concern is fully addressed.

– If the issue persists?

We are committed to delivering outstanding service to our customers and ensuring impartiality when addressing your complaints against insurers or any third parties. Nevertheless, if you remain unsatisfied with the resolution, you have the option to escalate your concern to the Insurance Authority.

Kindly make note of the link to the Insurance Authority for handling any disputes. For general inquiries, you can also reach out to the authority via phone at 800(IAUAE)42823 or by sending an email to


The Dubai Health Authority has introduced a platform that allows members to provide feedback, file complaints, make suggestions, or give compliments regarding their Health Insurance. This platform is designed to guarantee the delivery of top-notch services to customers in Dubai, ultimately aiming to enhance satisfaction and go beyond expectations in alignment with Dubai’s vision.


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